Consulting

Our combined experience in the education management sector means we are uniquely placed to help your business tackle the challenges of organisational growth and change.

We understand. We’ve been there. As organisations evolve, teams need to evolve too; from marketing through to admissions, academic delivery through to student services and everything in between.

We help you deep dive into your challenges, analyse opportunities and effect change.

And we do it, with No Bull.

Areas

Sales

Sales is integral to every business, and successful teams need strong structures, expertise, support and KPIs in place to really deliver. It all starts with getting a firm handle on what you’re offering and why, before ensuring the team understands and can articulate this. We work with you to understand the key metrics driving your team, help put in place structures to ensure success and even coach your team through the entire process.

Marketing

How you market your business is critical to generating success. What are the key messages? What are your key channels? What ‘voice’ are you using and, importantly, what makes you different to everyone else offering what you do? Our team facilitates helping you unpack this and refine your key messages. We identify the right approach for you and help you bring it to life.

Operational Management

We work with your management team to develop your operational strategy and help bring it to life. This could be on a particular challenge you have ahead of you, or a broader streamlining of operational processes to help enable growth. In some cases, it’s another set of eyes to help ‘sense check’ an approach or opportunity.

Change Management

Change can be tricky and is often multi-faceted. Let our experienced team help take some of the load off you by helping manage this on your behalf, with everything from project management through to communication strategies and roll out. We understand that people are at the heart of everything you do and help you manage change to the most positive outcomes.

Facilitation

Working through key strategies and need an external facilitator to help moderate the session and enable more robust discussion? Our team is experienced in facilitation and able to help you tackle these challenges.

Customer Surveys and Analysis

Understanding customer sentiment is key to ensuring your business is focused on the right areas to grow. Understanding Net Promotor Scores (NPS) and how these can be applied across the student life cycle can be a key basis for this, as well as how to gain real time access to critical customer data to drive effective change. We partner with a specialist to help develop independently verified surveys to keep you across the metrics that matter and help with implementing processes to effectively utilise the data received to improve service offerings.

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